Patient Care Coordinator
The Patient Care Coordinator course is a flexible online learning programme designed to support dental professionals in developing the knowledge and confidence required to effectively manage the patient journey within practice. The course includes 20 CPD hours and is delivered through eight modules alongside practical and written assessments, allowing learners to study at their own pace with ongoing tutor support throughout.
Learners will gain an understanding of introducing and implementing the Treatment Coordinator role in practice, managing patient journeys, marketing and patient engagement, and developing effective communication skills. The course also covers patient follow-ups, referrals, relationship building, supporting patient consultations, consent and ethics, professional responsibility, and discussing treatment fees and finance options with confidence.
Throughout the programme, learners will receive tutor guidance, feedback, and support to help them apply their learning directly within the dental practice, building both professional knowledge and practical confidence in the role of a Patient Care Coordinator.
Upon successful completion of the course, learners will have developed the skills and confidence needed to effectively support patients throughout their treatment journey, improve communication and patient experience within practice, and contribute to practice growth and patient retention. This qualification can also support career progression within dental practice management, treatment coordination, and patient-focused roles within the dental industry.
What you will learn
Subject Covered:
- Introducing and Implementing the Treatment Coordinator Role in Practice
- Understanding and Managing the Patient Journey
- Marketing and Patient Engagement in Dental Practice
- Effective Communication Skills for the TCO Role
- Patient Follow-Ups, Referrals, and Relationship Building
- Structuring and Supporting Patient Consultations
- Consent, Ethics, and Professional Responsibility
- Discussing Fees and Financial Conversations with Confidence
- Patient Experience and Customer Service
- Professionalism and Confidentiality
- Practical and Written Assessments
- Building Confidence within a Dental Practice Setting
Mode of study & structure
You will be working as a trainee dental nurse in a clinical setting while completing your portfolio of evidence (PoE) and assessments.
Assessments:
-
Online written assessment
-
Practical exercises
-
Case-based scenarios and reflections
What’s Included:
The course fee includes:
- Full access to online learning modules
- Course resources and assessment materials
- Structured teaching sessions
- Assessment marking and feedback
- Personal tutor support (09:00–21:00)
The course fee does not include:
- Textbooks or additional reference materials
- Exam resits where unsuccessful (refer to our re-sit policy)
Overview
| Cost per student | £495 inc VAT |
| Course Duration | Flexible online |
| Number of modules | |
| Course Completion | |
| Learning Method | Online |
| Experience required | Experience required: This course is suitable for dental professionals who are interested in developing their skills in patient communication, treatment coordination, and supporting the patient journey within dental practice. |